Returns & Repairs

  • Repairs

    If your order arrived damaged or you need help with a replacement part, contact us first & we will assist.

    Request Help 

  • Returns

    Products are returnable within 30 days of receiving the order. Product must be unused due to bio-security concerns.

    Request a Return 

  • Warranty

    All products come with a 1 year manufacturer's warranty. If you experience any concerns, contact us directly for help

    View Policy 

FAQs

My order arrived damaged, what should I do?

You should contact us immediately so we can diagnose the situation and determine if the order should be returned or if we can resolve with replacement parts.

Should I request a return or repair if a part breaks?

We suggest contacting us upon delivery if you notice any concerns. We can send replacement parts after diagnosing your situation. We are here to help :)

What if my product is outside of the warranty window?

If your product is outside of the return window and the warranty window, we suggest contacting us to see how we may assist.

What falls under the warranty policy?

Ultimate Hatch has a 1 year manufacturer's warranty that covers things like manufacturer defects related to electrical and structural concerns. If you have a question, please contact us.

Still need help?

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